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Our Store Policies

We founded Vero Vivida Herbals to give our customers a fair, rewarding, and enjoyable shopping experience. We conduct business according to the same values, knowing that better service equals loyal customers. Our store policies are detailed below; please read and contact us if you have any questions.​​​

Shipping and Delivery

What You Need to Know

All herbs, teas & essential oils products are subject to availability; our inventory and prices on these items change often and rapidly. If you order an item that has become out of stock, we will refund that part of your order.

HOW IS SHIPPING CHARGED?

Shipping will be calculated and charged at the time of checkout.

WHERE DO YOU SHIP?

We currently only ship to the United States.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

While we are a small team, we do our best to process and ship every order within 48 hours. We typically ship with USPS and have seen most packages arrive within three to seven business days.

CAN I GET EXPEDITED OR RUSH PROCESSING OR SHIPPING?

Rush orders can be requested and handled on a case-by-case basis. Please email info@vero-vivida-herbals.com if you have an urgent need.

CAN I TRACK MY ORDER?

You will receive an email with a tracking number once your order has been packed and prepared to ship. If you are still waiting to receive an email within two business days, email info@vero-vivida-herbals.com to inquire.

HOW DO I CONTACT YOU WITH OTHER QUESTIONS?

We are here to answer any other questions you may have. If your question pertains to your web order, please email info@vero-vivida-herbals.com.

Our Return Policy

Everything You Need to Know

CAN I RETURN OR GET A REFUND ON MY ORDER?

Typically, we cannot return any loose-leaf tea order because it is a food item and essential oil nasal inhalers because of the type of personal use it implies. If there is a problem with your purchase, a refund or replacement will be given on a case-by-case basis. Please email info@vero-vivida-herbals.com with your order number and a description of the issue. 

WHAT IF I WANT TO CANCEL MY ORDER?

Once your order has shipped, we are unable to cancel your order. If you want to cancel your order and it has already shipped, please take a look at our policy regarding returns and refunds.

Privacy at Vero Vivida Herbals

All about Information Security

YOUR PRIVACY MATTER TO US. 
We will do whatever we can to ensure your satisfaction. We are committed to your privacy. We only gather information to improve your shopping experience. This information lets us communicate with you about our products and promotions.

INFORMATION WE COLLECT WHEN YOU ORDER
We collect personal information that enables us to complete your transactions, send you confirmation e-mails, keep track of your order’s status, and contact you if we have questions regarding your purchase. We will share specific information with parties we have partnered with to offer a particular product or service.

Vero Vivida Herbals only requests the following personal information:

  • Name

  • Billing address

  • Shipping address (if applicable)

  • Phone/Fax numbers

  • E-mail address (used for order status, questions, and e-mail newsletters with offers)

  • Credit card number (for orders only)

  • The expiration date of credit card

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